Privacy policy

Last updated October 4, 2026

This policy explains how Desi Junction ("we") handles your information when you message us on WhatsApp, where an AI ordering assistant answers for us, and when you use this website.

What we collect

• Your WhatsApp number and profile name, which WhatsApp shares with us when you message us.
• Your messages to us, and our replies (the assistant's and our staff's).
• Your orders: the items and choices, your notes, pickup details, the name and phone number you give us, and the total.
• Our existing WhatsApp chats and contacts. When we connect our WhatsApp Business app to the assistant, WhatsApp can send it our recent chat history and our contact list, so the assistant and our staff see the same conversations.

We don't ask for payment details on WhatsApp: you pay when you pick up your order.

How we use it

Only to take and fulfill your orders and to answer your questions: to understand what you want, build and price your order, pass it to our staff and our point-of-sale system, confirm it with you, and hand your chat to a staff member when needed. We don't use your information for advertising, we don't sell it, and we don't send you marketing messages.

Who processes it for us

• Meta (WhatsApp) carries the messages between you and us. WhatsApp's own privacy policy covers your use of WhatsApp.
• OpenAI writes the assistant's replies. Our server sends OpenAI's API the conversation: your messages and the order so far, which can include your name and phone number. OpenAI stores this for at least 30 days so the conversation can continue, and keeps abuse monitoring logs for up to 30 days unless the law requires longer. OpenAI doesn't use data sent to its API to train its models. See OpenAI's privacy policy and its API data controls.
• Clover is our point-of-sale system. Your order (including your name and phone number) is entered there so the kitchen can make it.
• DigitalOcean hosts our server and its database in the United States.

These companies handle the information for us under their own terms and privacy policies.

How long we keep it

• Chats with the assistant (your messages and the replies) are kept in our database for up to 12 months, then deleted. Your chat also stays in our WhatsApp Business app, like any WhatsApp chat, until we delete it.
• Orders are kept in our order database for our business and tax records.
• Backups of that database are kept for 14 days.
• OpenAI keeps conversation data as described above.

Your choices

You can ask us what information we have about you, and ask us to correct or delete it. Here's how to have your data deleted. You can stop messaging us at any time.

Security

Our website and server use encrypted connections (HTTPS). Only our staff can see orders and chats, through a password-protected dashboard.

Children

The assistant is for ordering food. It isn't meant for children under 13, and we don't knowingly collect their information.

Changes

If we change this policy, we'll update this page and the date at the top.

Contact us